It’s been a while since I have blogged here, but I have been busy traveling, building the business, and creating a list of things to consistently blog about (Hopefully!) So here’s the very first: my RODE VideoMic broke, and they fixed it for free – and fast too!
The Story
While filming something with my good friend Darius Bashar, I accidentally left my camera standing on a tripod in his car while we started driving. All it took was one hard turn for the camera to fall down and for one of my fears to come true: my microphone was broken. In reality, the functionality of the microphone was still intact, it was just now impossible to mount it onto the camera even after countless attempts to superglue the cold shoe pieces back together.
I went on for months sort of sulking about my loss – the RODE VideoMic is $230 + tax on the regular, and it seemed stupid to buy another just because of the cold shoe. I did the stupidest thing I could think of and resorted to taping the microphone on whenever I was filming something – making me look rather unprofessional and making my tiny camera look even worse than it already was.
Finally, last week while filming with Andrea Liew, she asked me “Why didn’t you just buy another one of those parts you broke? I’m sure you could buy it for a couple bucks, it’s plastic!” After hearing that, I immediately cringed due to my extended stupidity and shot out an email to the Canadian service agent for RODE products: Audio Distributors International.
Within a couple hours, I received back an email from Eric Lasnier telling me they would not only replace the part, but they would do it for free! Well, the package came yesterday with two, count them, TWO cold shoe replacements!
I am quite impressed and appreciative of the prompt response and service that I was given by ADI, and they’ve probably just made a customer for life. Thanks guys, you’ve saved my life (and career!)
